介绍
十大正规博彩网站评级英国公司隶属于斯堪的纳维亚最大的防务公司, 汇集了瑞典和英国最好的创新. 十大正规博彩网站评级提供世界领先的国防解决方案和服务, 航空, 空间, 公民安全保障人民和社会的安全. 我们在英国的业务一直在快速增长, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. 我们目前在英国的8个地点雇佣了500多名员工, 我们的专长包括软件工程, 水下机器人, 雷达, AI, 武装部队训练.
作为全球实体Saab AB的一部分, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, 预见明天的威胁. 我们将年收入的23%用于研发, 与包括工业界和学术界在内的一系列合作伙伴合作.
Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, 为未来的发展铺平道路. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.
职位概述:
加入Saab Seaeye产品支持团队的绝佳机会, supporting a wide range of leading electric underwater robotic products including Saab Seaeye’s new electric work class vehicle (eWROV) and new electric manipulator. The role is to complement the existing support team with a focus towards electrical, 电子和机器人系统.
主要职责:
- Provide front line technical support to Saab Seaeye’s global customer base by e-mail, 电话, 远程连接, 如有需要，也可亲自前往海外, 重点是电子机械手和机器人技术
- Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support
- Carry out hands on fault finding and repairs of electro-mechanical systems
- Provide technical support to internal stakeholders such as the aftersales team
- 与其他团队成员分享24小时紧急支援热线*
- Input into the product development roadmaps for better serviceability and maintainability
- 参与产品支持系统和工具的开发
- Work with the training team to feedback support issues to update training material, 手册和知识库
- Assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products
- Liaise with sales departments on key issues affecting customer relationships
- Personally manage critical issues that arise which will have significant impact on customer relations
- 出差到国际客户所在地 & offshore locations potentially at short notice to provide technical support**
一般责任和职责:
- To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role.
- 保持个人能力, 恰当地使用, all relevant IT (Information and Technology) and other systems required to adequately perform the role.
- To act ethically, with integrity and in the best interest of the business at all times
- To maintain a professional and supportive relationship with team members and other departments in order to deliver business objectives or deadlines.
- To carry out any other duties as detailed by a member of the management team or authorized representative.
- To keep good time management to minimise any wasted time and maximise productivity and effectiveness.
健康 & 安全 职责:
- To ensure that the working area is a clean and safe environment in compliance with the 6S best practice and health and safety policies.
- 确保所使用的设备是安全的, within electrical test date and all guards and interlocks are working and in place.
- To act safely and responsibly in line with company processes and 健康 and 安全 procedures to ensure your safety and the safety of others.
- To report any potential 健康 and safety hazards or violations to your supervisor/ line manager or directly to the QHSE manager.
- To ensure any PPE or work wear required or provided for the job is worn and checked regularly for wear, 然后在需要更换时报告.
所需技能/知识
- 有与客户和客户支持合作的经验
- A sound engineering background in electrical and electronics as well as software and computer systems
- 电气和机械实践技能
- 数字电子知识
- 具备网络原理知识(以太网和光纤)
- Will be required to travel when necessary potentially at short notice including to remote offshore locations (offshore training will be provided if not already certified)
*给出承诺的概念, the 24hour emergency support line is for emergency use outside of normal business hours. Typically the line receives an average of 3-4 calls per week and monitoring of the 电话 is shared between a team of 4.
** Offsite support visits vary, but typically 6 trips per annum are estimated